The Fake Tech Support Scam “Your Computer Has a Virus!”
What is it?
Scammers call pretending to be from Microsoft, Apple, or your internet provider. Sometimes you’ll see a scary popup message on your screen that says: “Warning! Your computer is infected. Call this number immediately!”
They then convince you to:
Pay for fake repairs
Give them remote control of your computer
Share credit card or bank info
Why does it work?
Because computers can be confusing. Scammers sound professional, and fear makes people act quickly.
Real Example:
A 72-year-old man received a call from “Microsoft.” He was told his bank account was hacked and to install remote software. Within minutes, the scammer accessed his online banking and drained $12,000.
Warning Signs:
Unsolicited calls saying you have a problem.
Requests to install programs like “TeamViewer” or “AnyDesk.”
Demands for payment in gift cards or wire transfers.
How to Prevent It:
Remember: Microsoft, Apple, and banks don’t call you out of the blue.
Don’t trust scary popups - close your browser or restart.
Only let trusted people access your computer remotely.
Install reliable antivirus software and keep it updated.
Tip for families: Write down a list of safe phone numbers for your loved one (bank, internet provider, tech helper) so they know who to call first.
Remember:
“Scammers win when you act fast. You win when you pause and check. Always take your time - and if you’re unsure, talk to someone you trust before making a decision.”